Hannah was great for customer service this is an awesome casino!

Gooog tis Ok all

First and foremost; All their 5 star ratings are fake and paid. This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request the most weird documents in order to “verify yourself”. Of course, in the meantime they hope that you lose your winnings.For some reason, the so called “verification department” takes up to 72 to review a document, and sometimes even 96 hours. In my case, it has been 100+ hours (i stopped counting, 1 full week), even though the promised me, that deadline would be today. Surprise, surprise - it wasn’t. Useless. Disgraceful.The customer support is unprofessional, arrogant and useless and when informing that legal action will be taking towards their site, they threaten to close your whole account. Also, they claim to have “Special Conditions” for certain bets, that somehow goes AGAINST their ordinary Terms and conditions, so be aware when sportsbetting. All outcomes will always turn out in their favour. It’s disgusting.I have been playing for 10 years now, and even the most sketchy and dodgy site haven’t treated me this bad, hence why I also have to make this review. Please STAY AWAY, trust me!!!So, everyone, please listen to MY review and not the paid bots. This casino will literally drain either your wallet or your time (worst case, both) and they are ruthless doing so. STAY AWAY, for god’s sakeIMPORTANT INFORMATION: If anyone else struggle with the service from this site, reach out to a lawyer and contact MEIC (Ministerio de Economía, Industria y Comercio), as they are based in Costa Rica and they can help you with regulating, and possible and finally punishing Betgem.io for their behavior.

I deposited $200.00 into my account. It has taken over two hours and I have sent the emails from it being verified and still no money in my account. At this point, I am very furious with this BetUs Casino and I hate to say it I may not ever play it again. This has to be a better what for you to be able to play your games and getting your refunds in a timely manner.

I've had nothing but positive experience at Jackbit. The website is easy to navigate, deposits are instant, and withdrawals are lighting fast. I also appreciate how helpful the customer service team is-they really go the extra mile.

Great customer service ⭐️⭐️⭐️⭐️⭐️